99.9% Uptime
We ensure maximum system availability to keep your business running smoothly.
Service Level Agreement
We sign SLA’s summarizing the conditions of cooperation between SmartLink Technology and the customers. Our Service Level Agreement (SLA) outlines our dedication to ensuring optimal system performance, availability, and response times. We guarantee a swift resolution for critical issues and provide ongoing support to minimize disruptions. Our team prioritizes customer satisfaction through proactive monitoring, ensuring that all services meet agreed-upon standards. With SmartLink, you can trust that your IT infrastructure is in capable hands, backed by a service promise tailored to your business needs.
Fast Response
Critical issues resolved with a guaranteed response time of under 1 hour.
24/7 Monitoring
Constant monitoring to ensure optimal performance and instant issue detection.
SLA Service Level Agreement
Network Management
Computer Hardware
Storage Solutions
Security
Applications
Our SLA Services
ICT Infrastructure Management
We help enterprices support complex IT Infrastructure with infrastructure management services and solutions. Our Key objective here is to preserve the integrity of IT infrastructure and their components while ensring their security & adaptability to changing business requirements.
Device Management
We set up processes and tools for the continuos monitoring and security checkups of corporate devices.
Storage Management
Enhance the safety of your communications with comprehensive email security solutions. We protect against phishing attacks, malware, and other email-based threats to ensure your correspondence remains secure.
Network Management
We admistrate networks to eunsure their architectures are correct and resource are distrbuted optimally.
System Administration
Maintain optimal performance and security with continuous network monitoring. Our solutions provide real-time insights and alerts, allowing you to address issues proactively and ensure smooth operations.
Aramco CCC Certifications
Capitalize on SmartLink Technology to comply with Aramco Cybersecurity Compliance Certificate (CCC) requirements. We work with our clients to help them go through the SACS-002 cybersecurity System Implementation and Auditing Process so that they are ready for Certification.